Abstract Ocean

Joined
Jun 25, 2017
Messages
116
Location
San Luis Obispo
Tesla Owner
Model 3
Country
Country
#1
Shout out to AO. Installed some trunk lights today. One didn't work, shot them an email. They responded within an hour (on a Sunday!) and have a replacement on the way to me. It's easy to bitch about poor service, but I think it is important to let people know when a company goes above and beyond. These guys do it right. Thanks Christal!
 

BigBri

Top-Contributor
Joined
Jul 16, 2016
Messages
860
Location
Toronto, Ontario
Tesla Owner
Model 3
Country
Country
#3
Went with them after watching RPM freak out on various YouTube videos and all the bad press they get. I screwed up the vinyl wrap and they sent me a replacement same day. I'd rather pay a tad more and have good service.
 

Fz48

New Member
Joined
Apr 20, 2018
Messages
4
Location
CA
Tesla Owner
Model 3
Country
Country
#5
I ordered trunk lights from RPM, along with center console wrap. 1 light didn’t work, and the center console cup wrap doesn’t fit.

Emailed as well, no response... not sure how long I need to wait to get a response... kind of regretted and maybe I should have ordered through AO
 

Mjp462

Active Member
Joined
Sep 14, 2017
Messages
46
Location
Carlsbad, CA
Country
Country
#6
I ordered trunk lights from RPM, along with center console wrap. 1 light didn’t work, and the center console cup wrap doesn’t fit.

Emailed as well, no response... not sure how long I need to wait to get a response... kind of regretted and maybe I should have ordered through AO
Do not expect an email response. I order a center console wrap in April. I asked for another piece as he claims to send pieces of there was a mistake on the install. I even told him I would buy another product and he could ship them together. I'm still waiting for a response!!

Yes, you probably should have ordered through AO instead. ;)
 

Sandy

One obsession to the next
M3OC Supporting Member
Joined
Jun 3, 2017
Messages
788
Location
Cobourg, Ontario
Tesla Owner
Model 3
Country
Country
#7
I am an incredibly happy AO customer. Great communication and customer service.

I sent my RPM console wrap back due to the poorly cut out cup holders (Gen 1). They refunded the full purchase amount immediately after they received it so no issue.

Pete at AO shipped me their brushed black console wrap and it was a perfect fit. He even cut it east/west for me. I also have their screen protector, 4 three bar puddle lights, 2 bright trunk lights and 2 blue console/glove box lights (2 blue floor ambient lights to be replaced when the new ones are available). Highly recommend the company.

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Joined
Apr 3, 2018
Messages
15
Location
San Diego, CA
Tesla Owner
Model 3
Country
Country
#8
Yep, agreed. Abstract Ocean and Christal have been awesome. Highly recommend.

Had an issue where the shipper manged to bend and indent my AO screen protector during shipping (despite it being pretty well packaged with cardboard backing), reached out to AO via email and Christal responded quickly and immediately sent me a replacement protector rolled up in a shipping tube this time to mke sure it got to me undamaged.

Great service and Christal herself is an M3 owner so props.
 

sakaike

Active Member
Joined
Mar 27, 2017
Messages
60
Location
Huntington Beach, CA
Tesla Owner
Model 3
Country
Country
#10
Want to add my shout out to Abstract Ocean and Christal!

I ordered white LEDs for the trunk, glove and console, as well as the triple bar puddle lights for all 4 doors. Install was great. But I made a mistake and ordered 4 red LEDs thinking they would go on the doors as described on the product page. I ordered all these parts before ever seeing a live car or getting my own last week. Upon delivery I discovered that those two red things on the front doors are reflectors and not lights. Christal was awesome and sent me a return shipping label for the lights ASAP.

That said, they really should clarify their product description wording for those red LEDs and emphasize that these are for the S and X and not the 3.
 

Corey

Well-Known Member
Joined
May 24, 2017
Messages
296
Location
Oakland MI
Country
Country
#11
Don't have my car yet but ordered a few things from them. Quality and package look really nice. I also had a quick exchange with Crystal regarding their plans for a dash wrap. She confirmed they have plans but want to get it right. She knows of the other solutions out there and said they aren't going to rush to market with an inferior product. Sounds like a great company
 

hamtonp

Active Member
Joined
Mar 29, 2018
Messages
63
Location
Dallas, TX
Tesla Owner
Model 3
Country
Country
#12
I bought the front and back emblem wrap in brushed black. The front had horizontal brush strokes while the the rear had vertical. Little annoying but not a big deal since they are so far apart no one will notice.
 

NJturtlePower

Living the Dream, Driving the Future!
M3OC Supporting Member
Joined
Dec 19, 2017
Messages
814
Location
Flemington, NJ
Tesla Owner
Model 3
Country
Country
#14
Wrapped my console this weekend with a custom order 3M S120 (Satin White Aluminum) vinyl from AO and love it! :D Was dealing directly with Pete the owner and he was super responsive and helpful.

The film is basically a perfect match of my Silver Metallic exterior and although the camera doesn't pick it up well in the pictures it has a great metallic flake and shine without being overly glossy. Gone are the days of dust and fingerprints. ;)

S120 SM Match.jpeg

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Also shown in the pictures is my AO 9H Matte Glass Screen Protector. Also highly recommend... No more fingerprints and much improved visibility.

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Not Pictured: I installed AO's LED light upgrades (x7) in all doors, trunk and glove box.

I'll be back for more Abstract Ocean accessories as soon as they add them, hope to match my steering wheel with the same vinyl.
 

Attachments

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Joined
May 4, 2018
Messages
8
Location
Austin, TX
Tesla Owner
Model 3
Country
Country
#17
The folks at AO are much better at communication than RPMTesla. Emails to AO are answered within hours. Emails to RPM Tesla will get a reply randomly and then will go into a black hole with question unanswered lol.
 

Shuai

Active Member
Joined
Jul 2, 2018
Messages
38
Location
Austin, TX
Tesla Owner
Model 3
Country
Country
#18
Pete with AO has been absolutely phenomenal with service. I emailed due to botching a rear-T logo vinyl installation and he emailed back stating that a new one was in the mail free of charge. I am definitely giving them as much of my business as possible and will be recommending friends to them.

My next purchase will likely be the blue foot well lights once they are available.