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Abstract Ocean

Discussion in 'Customizing & Modifications' started by Edward Reading, Jun 24, 2018.

  1. Edward Reading

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    Shout out to AO. Installed some trunk lights today. One didn't work, shot them an email. They responded within an hour (on a Sunday!) and have a replacement on the way to me. It's easy to bitch about poor service, but I think it is important to let people know when a company goes above and beyond. These guys do it right. Thanks Christal!
     
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  2. sledhead36

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    Those guys are one of the best out there.
     
  3. BigBri

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    Went with them after watching RPM freak out on various YouTube videos and all the bad press they get. I screwed up the vinyl wrap and they sent me a replacement same day. I'd rather pay a tad more and have good service.
     
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  4. Mjp462

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    AO offers good products! Honest too.
     
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  5. Fz48

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    I ordered trunk lights from RPM, along with center console wrap. 1 light didn’t work, and the center console cup wrap doesn’t fit.

    Emailed as well, no response... not sure how long I need to wait to get a response... kind of regretted and maybe I should have ordered through AO
     
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  6. Mjp462

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    Do not expect an email response. I order a center console wrap in April. I asked for another piece as he claims to send pieces of there was a mistake on the install. I even told him I would buy another product and he could ship them together. I'm still waiting for a response!!

    Yes, you probably should have ordered through AO instead. ;)
     
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  7. Sandy

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    #7 Sandy, Jun 26, 2018
    Last edited: Jun 26, 2018
    I am an incredibly happy AO customer. Great communication and customer service.

    I sent my RPM console wrap back due to the poorly cut out cup holders (Gen 1). They refunded the full purchase amount immediately after they received it so no issue.

    Pete at AO shipped me their brushed black console wrap and it was a perfect fit. He even cut it east/west for me. I also have their screen protector, 4 three bar puddle lights, 2 bright trunk lights and 2 blue console/glove box lights (2 blue floor ambient lights to be replaced when the new ones are available). Highly recommend the company.

    72B9592C-7F28-4157-89F1-C06940A166BA.jpeg

    CB2FFA4E-8E1D-468B-847B-EE2F89B6FA4C.jpeg
     
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  8. Rickey

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    Yep, agreed. Abstract Ocean and Christal have been awesome. Highly recommend.

    Had an issue where the shipper manged to bend and indent my AO screen protector during shipping (despite it being pretty well packaged with cardboard backing), reached out to AO via email and Christal responded quickly and immediately sent me a replacement protector rolled up in a shipping tube this time to mke sure it got to me undamaged.

    Great service and Christal herself is an M3 owner so props.
     
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  9. EBMCS03

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    Good to hear. After much debate with so many options out there I ordered the full set of LED puddle lights from AO. =)
     
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  10. sakaike

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    Want to add my shout out to Abstract Ocean and Christal!

    I ordered white LEDs for the trunk, glove and console, as well as the triple bar puddle lights for all 4 doors. Install was great. But I made a mistake and ordered 4 red LEDs thinking they would go on the doors as described on the product page. I ordered all these parts before ever seeing a live car or getting my own last week. Upon delivery I discovered that those two red things on the front doors are reflectors and not lights. Christal was awesome and sent me a return shipping label for the lights ASAP.

    That said, they really should clarify their product description wording for those red LEDs and emphasize that these are for the S and X and not the 3.
     
  11. Corey

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    Don't have my car yet but ordered a few things from them. Quality and package look really nice. I also had a quick exchange with Crystal regarding their plans for a dash wrap. She confirmed they have plans but want to get it right. She knows of the other solutions out there and said they aren't going to rush to market with an inferior product. Sounds like a great company
     
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  12. hamtonp

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    I bought the front and back emblem wrap in brushed black. The front had horizontal brush strokes while the the rear had vertical. Little annoying but not a big deal since they are so far apart no one will notice.
     
  13. Dano9258

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    IMG_20180729_151856.jpg IMG_20180722_102232.jpg Here are the door handle wraps in black and center console wrap in brushed black from Abstract Ocean. Very satisfied with both and customer care is amazing.
     
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  14. NJturtlePower

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    #14 NJturtlePower, Aug 27, 2018
    Last edited: Sep 10, 2018
    Wrapped my console this weekend with a custom order 3M S120 (Satin White Aluminum) vinyl from AO and love it! :D Was dealing directly with Pete the owner and he was super responsive and helpful.

    The film is basically a perfect match of my Silver Metallic exterior and although the camera doesn't pick it up well in the pictures it has a great metallic flake and shine without being overly glossy. Gone are the days of dust and fingerprints. ;)

    S120 SM Match.jpeg

    CBEB039D-EC51-4CB4-8D00-B50151D57EFB.jpeg

    Also shown in the pictures is my AO 9H Matte Glass Screen Protector. Also highly recommend... No more fingerprints and much improved visibility.

    1CC3B729-E071-4228-A790-0A4C7AEA832A.jpeg

    Not Pictured: I installed AO's LED light upgrades (x7) in all doors, trunk and glove box.

    I'll be back for more Abstract Ocean accessories as soon as they add them, hope to match my steering wheel with the same vinyl.
     

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  15. JustTheTip

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    Waiting for AO to get their revised footwell lights in. I'm going to want blue. :)
     
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  16. Woolog

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    I ordered the satin white console wrap from AO last week. Easy install, high quality 3M material, and super quick shipping. Would recommend!

    [​IMG]
     
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  17. jlawzy

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    The folks at AO are much better at communication than RPMTesla. Emails to AO are answered within hours. Emails to RPM Tesla will get a reply randomly and then will go into a black hole with question unanswered lol.
     
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  18. Shuai

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    Pete with AO has been absolutely phenomenal with service. I emailed due to botching a rear-T logo vinyl installation and he emailed back stating that a new one was in the mail free of charge. I am definitely giving them as much of my business as possible and will be recommending friends to them.

    My next purchase will likely be the blue foot well lights once they are available.
     
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  19. Firewired

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    I have purchased them for years and they have always had an A+ service experience.
     
  20. NJturtlePower

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