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Android App: Stuck on 'Waking up'

Discussion in 'Software and Firmware' started by RyanRF, Apr 27, 2018.

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  1. RyanRF

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    Just picked up my Model 3 today. Overall I love it. Set up my phone (LG G4) as a key, and that part of it works just fine (i.e. locks/unlocks by proximity via bluetooth)

    However, now that I'm back at work and sitting at my desk I can't communicate with my car. I wanted to check the temperature and maybe get the A/C going. The app says 'Waking up' for a long time, then eventually says 'Vehicle connection error'. Can't control anything, and the location still says my home address. I've tried restarting my phone. I've tried wifi vs data. Still no luck getting the app to connect to the car.

    Do I need to call Tesla or am I missing something? Why won't this work?
     
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  2. Audrey

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    I had this happen once. No matter what I did with my phone (e.g. crashing the app, resigning in, restarting the phone), I could not get it to connect remotely to the car. I had my husband try the app and his experience was the same. No luck. Eventually I went to the car and unlocked it (with the phone in my pocket) without any issue. Since then it has worked for us both. I have used the car minimally however, because we've been waiting for our paint protection film to go on.

    Sometimes the Tesla network goes down and this kind of issue happens broadly. Sometimes it's just the car (I am guessing).
     
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  3. RyanRF

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    Went out to the car to give a few test drives. Same story:
    • unlocking, trunk, and other controls work fine when phone is within bluetooth range
    • fails to connect to car when outside of bluetooth range
     
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  4. RyanRF

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    Talked with Tesla support today.

    They say it's likely because of an energy savings mode setting. So they then tried to show me how to turn off energy savings mode.... and discovered that the option is missing.

    Yep, to the surprise of the tech on the phone, for some reason energy saving mode has been removed from the available settings.

    This is not an isolated incident:
    https://teslamotorsclub.com/tmc/threads/2018-16-update-missing-energy-saving-mode.114280/

    Not sure what to do now....
     
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  5. android04

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    I've had the same issue since I picked up my Model 3. It takes what seems forever while it tries to "wake up" the car, then usually ends in "connection error" sometimes it does connect after a while, and I can control the car, but most of the time it doesn't.

    I also noticed that most of the time when I first get in or turn on the car (such as leaving home or work) I have no 3G or LTE connection on the center screen. It takes a minute or a little bit of driving before it connects. The issue has nothing to do with a weak 3G or LTE connection, since once it's connected it shows a good signal and I can stream music (such as arriving at work or at home).

    I'm wondering if I'm having an issue with sleep mode where it takes a while to wake up the network radio and that causes the delay in "waking" the car and eventually the "connection error", as well as the delay in getting a network connection on the center screen right away after the car has been off for a while.
     
  6. RyanRF

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    Update:

    For the past week my phone has miraculously been able to wake up the car, set climate, set charge, etc. So that's good....

    But now I'm having the opposite problem. Even though my phone key unlocks the doors when I pull the handle, once I'm in the car and try to drive away it says I don't have a key. I have to either manually refresh/reconnect bluetooth or use the card key.

    Very frustrating.
     
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  7. slasher016

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    I've had this happen a few times. Sometimes, simply taking the phone out of my pocket (and pressing the brake) makes it realize that I have my phone key.
     
  8. Xscapes

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    Having the same issue here. When the car is in sleep mode for roughly more than 3 hrs I can't wake it up with the app(iOS). When I get in the car the screen says "no cellular connection" but after about 30 seconds it connect to the cellular itself. Called Tesla they said someone needs to run a diagnose to see the log.
     
  9. RyanRF

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    Yea I wish we had better control of sleep settings. If I only drive 30-40 miles per day then the charge lost from having the car remain awake is no big deal.
     
  10. slotti

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    And one more. Just found this thread. Left on vacation and my car won't connect anymore (car is at home)
     
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  11. tipton

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    1 week into owenership and this is the only problem I have occasionally. Once you get used to being able to cool the cabin and then you can't it really sucks. This has happened twice to me now. Doesn't seem to matter if i'm connected to my home wifi or LTE has happened with both.
     

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