1. It's OK to discuss software issues here but please report bugs to Tesla directly at servicehelpna@teslamotors.com if you want things fixed.

Are there any phones that work well?

Discussion in 'Software and Firmware' started by Frank99, May 18, 2018.

Tags:
  1. Frank99

    Model 3 owner since May 3, 2018
    M3OC Supporting Member
    Expand Collapse

    Joined:
    Aug 3, 2017
    Messages:
    237
    Location:
    Phoenix, AZ
    Tesla Owner:
    Model 3
    Country:
    Country
    Not as a phone, but as a Tesla Model 3 Fob?

    My Samsung Galaxy S6 works most of the time, but it takes upwards of 30 seconds to connect with the car so I can open the doors. I almost always have to take the phone out of my pocket, turn it on, and bring the Tesla app to the front.

    I'd even consider switching to an iPhone if they worked the way I expected.
     
  2. mxbzz

    Active Member
    Expand Collapse

    Joined:
    Mar 16, 2018
    Messages:
    37
    Location:
    Bay Area, CA
    Tesla Owner:
    Model 3
    Country:
    Country
    • Informative Informative x 1
  3. SoFlaModel3

    Team Midnight Silver
    Moderator M3OC Supporting Member
    Expand Collapse

    Joined:
    Apr 15, 2017
    Messages:
    8,144
    Location:
    Florida
    Tesla Owner:
    Model 3
    Country:
    Country
    Apple phones are definitely seeing higher success rates than Android right now.

    In 100 days with my car and a few hundred locks and unlocks I would say the number of failures is 5 or less giving me a 99% success rate!
     
    • Informative Informative x 4
    • Agree Agree x 1
  4. Frank99

    Model 3 owner since May 3, 2018
    M3OC Supporting Member
    Expand Collapse

    Joined:
    Aug 3, 2017
    Messages:
    237
    Location:
    Phoenix, AZ
    Tesla Owner:
    Model 3
    Country:
    Country
    I'll give that a try, mxbzz, I thought I'd done it already but looks like I didn't.
     
  5. oripaamoni

    Active Member
    Expand Collapse

    Joined:
    Jan 25, 2018
    Messages:
    132
    Location:
    San Diego
    Tesla Owner:
    Model 3
    Country:
    Country
    iPhone X here 2500miles not one failure, have yet to need to resort to the card.
     
    • Informative Informative x 2
  6. SolanaModel3

    Active Member
    Expand Collapse

    Joined:
    Jul 30, 2017
    Messages:
    57
    Location:
    Solana Beach, CA
    Tesla Owner:
    Model 3
    Country:
    Country
    The setting mxbzz mentioned should solve your issues... The battery optimization of later Android versions is a bit too agressive and interferes with the necessary backgriund app functions...
     
  7. Matt Marshall

    New Member
    Expand Collapse

    Joined:
    Apr 21, 2018
    Messages:
    1
    Location:
    Texas
    Tesla Owner:
    Model 3
    Country:
    Country
    #7 Matt Marshall, May 22, 2018
    Last edited: May 22, 2018
    My iPhone 7 works about 10% of the time. The other 90% I have to pull the phone out open the Tesla app and usually manually unlock the car. It’s absolutely terrible. In fact, when it works I’m surprised. It’s the one thing I’m actually embarrassed about when showing the car to people.
     
    • Informative Informative x 1
  8. JohnTc

    Active Member
    Expand Collapse

    Joined:
    Apr 6, 2018
    Messages:
    80
    Location:
    San Diego, CA
    Tesla Owner:
    Model 3
    Country:
    Country
    iPhone X here. Had the car for almost a month and only one failure.
     
  9. guyver423

    Member
    Expand Collapse

    Joined:
    Mar 13, 2018
    Messages:
    6
    Location:
    CA
    Country:
    Country
    Same here
     
  10. Rhaekar

    Active Member
    Expand Collapse

    Joined:
    Mar 27, 2018
    Messages:
    70
    Location:
    San Diego
    Tesla Owner:
    Model 3
    Country:
    Country
    I had some issues the first 2 weeks but ever since then it's been near perfect. Worse case has been I just had to hit the home button on my phone to turn the screen on and it opens, don't even have to unlock it. Even that is pretty rare though. It's a galaxy s7 edge.
     
  11. MelindaV

    ☰ > 3
    Moderator
    Expand Collapse

    Joined:
    Apr 2, 2016
    Messages:
    5,632
    Location:
    Vancouver, WA
    Tesla Owner:
    Reservation
    Country:
    Country
    What iOS are you on? Most with iPhone are having pretty good luck, so seems something is certainly off with your phone, Bluetooth or car
     
  12. PatrickM

    Active Member
    Expand Collapse

    Joined:
    Oct 3, 2017
    Messages:
    152
    Location:
    Fort Collins, Colorado
    Tesla Owner:
    Model 3
    Country:
    Country
    I have an iPhone 8 and I've had no issues.
     
  13. PatrickM

    Active Member
    Expand Collapse

    Joined:
    Oct 3, 2017
    Messages:
    152
    Location:
    Fort Collins, Colorado
    Tesla Owner:
    Model 3
    Country:
    Country
    One thing that I have noticed is that iPhones do not work very well at all if you use them in "low power mode" (settings -> battery -> low power mode). Is it possible that could be your issue?
     
  14. jsanford

    Eloise the 3
    Expand Collapse

    Joined:
    May 23, 2016
    Messages:
    128
    Location:
    Seattle
    Tesla Owner:
    Model 3
    Country:
    Country
    Two Pixels are working just fine so far.
     
    • Love it! Love it! x 1
  15. 3V Pilot

    Top-Contributor
    Expand Collapse

    Joined:
    Sep 15, 2017
    Messages:
    1,057
    Location:
    Oro Valley, AZ
    Tesla Owner:
    Reservation
    Country:
    Country
    I just posted this in the thread about Android but thought I'd post it here as well.....

    I have a Samsung S8+ and it works great. The only regular flaw I've noticed is that once each morning I need to turn on airplane mode then turn it off again. Once I do that it phone works the rest of the day without issue. I did adjust one setting that I read about before I got the car, I think it was to allow the app to work in the background.
     
    • Like Like x 1
  16. sclyde

    Active Member
    Expand Collapse

    Joined:
    May 25, 2017
    Messages:
    140
    Location:
    Salt Lake
    Tesla Owner:
    Model 3
    Country:
    Country
    @Matt Marshall If you're still having problems after that, it would be worth logging out of the app and/or removing the connection to your phone from the car, then re-connecting it. Mine stopped working after an update a while back, re-connected it and it's been fine since.
     
    • Informative Informative x 1
  17. goto10

    Active Member
    Expand Collapse

    Joined:
    Mar 15, 2018
    Messages:
    40
    Location:
    Provo, UT
    Tesla Owner:
    Model 3
    Country:
    Country
    My Note 8 has always worked fine with only a handful of hiccups in my ~2 months of ownership. I haven't done anything special with app/power settings.
     
    • Like Like x 1
  18. Star Trek Nerd

    New Member
    Expand Collapse

    Joined:
    May 23, 2018
    Messages:
    3
    Location:
    oakley, ca
    Tesla Owner:
    Model 3
    Country:
    Country
    #18 Star Trek Nerd, Aug 15, 2018
    Last edited: Aug 15, 2018
    That's rediculously too high. A keyfob has 100% success unless the battery is dead. Most cars will tell you when battery is low, so as long as one replaces the battery, the success is 100%. We need a physical keyfob.
     
    • Agree Agree x 1
  19. Star Trek Nerd

    New Member
    Expand Collapse

    Joined:
    May 23, 2018
    Messages:
    3
    Location:
    oakley, ca
    Tesla Owner:
    Model 3
    Country:
    Country
    #19 Star Trek Nerd, Aug 15, 2018
    Last edited: Aug 15, 2018
    Don't get an LG G5 or LG V30.

    Samsung S8+ works well with the Model 3, although out of preference, I'm not sure if keeping the S8+.

    I would liked an alternative to Samsung or Apple.
     
  20. mkg3

    Active Member
    Expand Collapse

    Joined:
    May 25, 2017
    Messages:
    146
    Location:
    SoCal
    Country:
    Country
    My wife - Galaxy S8, me - iPhone X.

    Both no issues. We've had the vehicle since 7/6/18.

    Side note - Remote S on Apple Watch works just fine to unlock, lock open f/trunk without a phone.
     
Model 3 Owners Club © 2018. All rights reserved.
Model 3 Owners Club (M3OC) is an enthusiast club and is not affiliated with Tesla Motors or the Tesla Motors Club Forum (TMC).
All Tesla logos are trademarks or registered trademarks of Tesla Motors.