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Bluetooth issues?

Discussion in 'Software and Firmware' started by SoFlaModel3, Feb 15, 2018.

  1. SoFlaModel3

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    Current owners have you had any issues with Bluetooth? I just got in my car from work and my phone has disappeared from the BT device list and can’t be found.

    The phone as a key still works...
     
  2. SoFlaModel3

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    Following up in case this happens to anyone. A hard reset did not fix it. Leaving the car, letting it lock, and having it be off for a few minutes did though.
     
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  3. SoFlaModel3

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    And to update one more time. My phone was gone again this morning and won’t reconnect....
     
  4. SoFlaModel3

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    Ok final follow up since I’m talking to myself anyway :)

    It’s a known issue for Tesla with iOS 11.

    They have a fix coming but the workaround is to disable contact sync on your iPhone.
     
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  5. Jakesthree

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    Hey, there's an easy fix. Stop drinking the Kool-Aid and get a 'Droid. /jk ;)
    BTW, congrats on the car. :)
     
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  6. SoFlaModel3

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    Thanks and my iPhone X bothered me enough to think about it the other day. Unfortunately Apple rules my life (MBP, Watch, iPhone, iPad, Music, Cloud, Pictures, and TV). Switching would be painful...
     
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  7. Quicksilver

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    Ditto...I am too invested in the Apple ecosystem also! :D

    Good to hear Bluetooth has a fix coming soon.
     
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  8. Urs

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    Well, my Android phone is hardly any better. If I want to use it as a key I have to manually log in every time. Then it works fine until I leave the car for a few hours. Phone on, Tesla app on etc. does not make any difference. Tesla service center tried for about an hour too. They thought they got it, but it only worked while I was there. :( they also updated the car to the latest software - don't know what version, but it was last Thursday 2/15/18.
    Android 7.1 operating system.
     
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  9. LucyferSam

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    Something to try rather than manually logging in is turning bluetooth on and off. Seems to work for me every time and is faster, though still a bit annoying to have to do.
     
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  10. PatrickM

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    I haven't had any issues at all with Bluetooth since I got the car three weeks ago. I haven't had any funkiness at all - but I turned off "unlock as you get close" or whatever it's called in the menu, because the car kept unlocking when I was home and walked near the garage. But aside from that, it's always been solid since the day that I got it. I have an Iphone 6S.
     
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  11. Abezz

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    I have a galaxy S8 (unlocked) and I've had a similar experience as described by OP. No issues for first several weeks, then bluetooth key failed intermittently and eventually it would fail every time I approach the car. What's most unnerving is that you need to remember to hold up the key card to lock your M3 before you walk away. Several days my car was unlocked in the parking lot at work.

    Tried rebooting the M3 computer, keeping the tesla app open while approaching the car, stopping and re-starting bluetooth, turning off battery saver etc etc... all these tricks worked maybe once or twice, and after that the car would remain locked upon approach.

    My current solution is to clear the app data (Settings, Applications, Tesla, Storage -> CLEAR DATA). Then you have to re-enter your username and PW to open tesla app, and re-pair your key. So far no issues in the past 4 days. Only the one time I turned off the phone and forgot to turn it back on and started swearing about the f'ing key did it not work. :cool:

    I would love to see an alternative (aka key-fob like model S/X) that works EVERY time, not 50% of the time.

    Also, don't know if it's relevant, but M3 is on 2017.50.12, and my phone is running android 7.0
     
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  12. SoFlaModel3

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    So much for the workaround — my phone won’t connect to the car again for phone/music :mad:
     
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  13. SoFlaModel3

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    Following up.

    Going into Controls and actually “Powering Down” the vehicle and then bringing it back up did the trick. They said I shouldn’t have to do that all the time and they’re working on it. Also, still need to not share Contacts with iOS 11.
     
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  14. SoFlaModel3

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    iOS app just got an update but vague details, so I’m not sure if this helps fix the Bluetooth issues...

    6B4341A3-6E85-4947-A446-12C1649FF1D3.png
     
  15. LucyferSam

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    Android App updated at the same time, will test in a bit. Not sure if it's the update to the app or my car but it appears to have reset my phone as key so it now says it needs to be set up again.
     
  16. SoFlaModel3

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    I have a good feeling it’s ultimately the car that needs an update not the app especially given that the worst of my Bluetooth issues are contacts/music and that’s separate from the app anyway.

    With this no noticeable improvements on my end. Maybe it connects to the car faster, but not a big enough test yet.
     
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  17. LucyferSam

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    Well, in the 2 times I used the car yesterday after re-setting up the phone as key, I did not have to cycle my bluetooth or wait for it to detect the phone once I was in the car to go into gear. Hoping this improvement is real and not just random chance as I've had to cycle the bluetooth every time for the last couple weeks.
     
  18. MelindaV

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    what phone do you have?
     
  19. LucyferSam

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    Pixel 2
     
  20. TrevP

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    Folks, let's not have this devolve into an iOS/Android war, there are other forums on the internet for that. Keep it Tesla please. Bluetooth sucks in general, on both platforms.
     
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