Display Freezes when WiFi is connected - 2018.32.6

  • Please post everything related to v9 (2018.39.x) into the version 9 MEGATHREAD. Please do your part to keep this site organized for everyone by looking around or doing a search BEFORE posting. Thanks

  • It's OK to discuss software issues here but please report bugs to Tesla directly at servicehelpna@teslamotors.com if you want things fixed.
Joined
Aug 16, 2018
Messages
6
Location
Los Angeles
Tesla Owner
Model 3
Country
Country
#1
Hey All!

I just took delivery of my Model 3 last Friday, and as soon as I got home, I ran into an issue where the display would completely freeze. Everything is visible, but buttons dont work...

When I called Tesla, we eventually narrowed the issue down to the WIRELESS connection.

When wireless is turned OFF, there is no issue, and the screen is not frozen

When wireless is turned ON, the display INSTANTLY freezes

I have to constantly do a Screen Reset, and catch the first few seconds to hit the wireless menu, and turn off wireless.

If i dont catch it in time, the screen will freeze, and i have to reset it again

Has anyone else had this issue before?

Im on firmware "2018.32.6 - 08c12e6"

Tesla said they sent out the latest one, but somehow i dont believe that as its been sitting for 4 days now and nothing

TIA!
 
Joined
Aug 16, 2018
Messages
6
Location
Los Angeles
Tesla Owner
Model 3
Country
Country
#2
{SOLVED}

Issue was resolved in 2018.36.2
 
Joined
Aug 16, 2018
Messages
6
Location
Los Angeles
Tesla Owner
Model 3
Country
Country
#3
Yea...the issue is back even on 36.2

Anytime wifi is connected, the screen freezes and u must reset and turn wifi off to regain screen access
 

Kizzy

Top-Contributor
Joined
Jul 25, 2016
Messages
575
Location
California
Tesla Owner
Reservation
Country
Country
#4
Yea...the issue is back even on 36.2

Anytime wifi is connected, the screen freezes and u must reset and turn wifi off to regain screen access
I wonder if you might have a hardware issue.