I’ve been reading reports of as many as 60,000 cancellations of Model 3 orders now that full details are available, along with extended periods of time to actually receive the refund, sometimes months. I’ve also read examples of Model 3 customers being subjected to some pretty heavy-handed sales talk in an effort to bait and switch them to a Model S. I put my $1000 deposit down at the end of March 2016, almost 17 months ago. Shortly after that, I received a glossy brochure in the mail with an artists' impression of the car, a thank you note and no other information. Since then, nothing. no mailings, no emails (except those trying to sell me an S or an X), no phone calls The only Model 3 news available has been the guesswork based on sightings of them on test drives until the release of the first 30 models, which, let's face it, hardly qualify as "production" vehicles. Even now, I cannot find anything about pricing on the Tesla website, just the basic specifications. I can’t use their configurator until closer to the delivery date of my order, which is Q1 2018 if I am to believe Tesl’s website. Why is that? Will the pricing change between now and then? There’s no mention of the Model 3 on the Tesla website page that helps you figure out your cost savings over a gas-powered vehicle. When will I be able to take a test drive? Nobody knows. I gave Tesla an interest free $1000 loan for what will end up being at least two years. I would have expected some level of communication from them in return but I guess Musk prefers to play his mind games rather than tell people the truth. About a month ago, I signed up for news of the Jaguar e-Pace, due out in second half of 2018. Since then, I have received at least one email a week specifically about the car, current developments, updates, photographs, and videos, all official Jaguar material. And that’s without putting any money down. So yes, I’m very frustrated with Tesla’s behavior. I'm sure the car is amazing and I admire their vision but they really need to learn how to keep their potential customers in the loop. It makes me wonder how they treat their customers after they purchase a vehicle. I’m leaving my reservation in place for now since it’s probably going to be 6 months at best before I have to make a decision but in the next couple of years, there are going to be a lot of new EV models available and as news of their features and pricing starts trickling out, I will be watching carefully.