My Baby Gets Hurt

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Asnpcwiz

Active Member
Joined
Sep 25, 2017
Messages
39
Location
Aldie
Country
Country
#1
Less than 1 week of ownership and my baby gets hurt! Driving down one of the major highways in VA today I hit a pothole and destroyed the rear passenger tire. Stuck on the side of the highway with my son, I was glad to have Tesla roadside assistant. It was my first experience ever using them and they were fantastic. Had the towtruck there in less than 20 minutes and we were in and out of Tesla in less than an hour. Absolutely fantastic service all around. Im extremely impressed.

Side note, my baby is ok. They ran a full diagnostic and said everything was fine. Rim is even good. Just had to buy a whole new conti tire.

Crazy day.
 

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Joaquin

Well-Known Member
Joined
Jan 15, 2018
Messages
301
Location
Sunnyvale, CA
Country
Country
#4
Is this something you need to activate somehow, or at delivery they give you the number to call and that's all? Is it only while the warranty is valid, or during the life of the car?
I was just checking the manual and found the answer to this:

Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, for the duration of your warranty period.
When contacting Tesla Roadside Assistance, please provide:

  • The Vehicle Identi cation Number (VIN). The VIN is displayed when you touch the Tesla "T" at the top of the touchscreen. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
  • Your exact location.
  • The nature of the problem.
    Tesla Roadside Assistance is available to speak with roadside service professionals 24/7/365 to answer any questions and explain the proper procedure for transporting your Model 3.

    Regional Phone Number(s)
    Mexico: [COLOR=rgb(0.000000%, 0.000000%, 100.000000%)]1-800-228-8145[/COLOR]
    United States and Canada: [COLOR=rgb(0.000000%, 0.000000%, 100.000000%)]1-877-79TESLA (1-877-798-3752) [/COLOR]
    Note: The phone number is also available by touching the Tesla "T" at the top center of the touchscreen.
 

Asnpcwiz

Active Member
Joined
Sep 25, 2017
Messages
39
Location
Aldie
Country
Country
#5
I was just checking the manual and found the answer to this:

  • top center of the touchscreen.
Yep, that's the easiest way to get to it. Also saved the number to my phone so I have it at all times.

Interesting though that they cannot track the car. The rep told me it was about the privacy concerns more than anything. However, not very reassuring if my car gets stolen...no way for them to track, disable, or get it back.
 

jsanford

Eloise the 3
Joined
May 23, 2016
Messages
145
Location
Seattle
Tesla Owner
Model 3
Country
Country
#6
Glad it was just a tire, and the rim was all right! Also that Tesla roadside arrived so quickly.

But....pothole? Big pothole? Seattle streets, even the highway, are a moonscape. I replaced four tires prematurely on my ‘03 Insight and hoped the tires were a little more durable ten years later with the extra vehicle weight.
 

Quicksilver

Top-Contributor
M3OC Supporting Member
Joined
Dec 29, 2016
Messages
1,419
Location
Dallas, Texas
Tesla Owner
Model 3
Country
Country
#7
Less than 1 week of ownership and my baby gets hurt! Driving down one of the major highways in VA today I hit a pothole and destroyed the rear passenger tire. Stuck on the side of the highway with my son, I was glad to have Tesla roadside assistant. It was my first experience ever using them and they were fantastic. Had the towtruck there in less than 20 minutes and we were in and out of Tesla in less than an hour. Absolutely fantastic service all around. Im extremely impressed.

Side note, my baby is ok. They ran a full diagnostic and said everything was fine. Rim is even good. Just had to buy a whole new conti tire.

Crazy day.
Sorry to see your baby getting hurt. I guess I am going to be vigilant on watching out for potholes...fortunately, we do not have huge potholes in my area.