My Baby Gets Hurt

Discussion in 'Tesla Experiences' started by Asnpcwiz, Apr 26, 2018.

  1. Asnpcwiz

    Active Member
    Expand Collapse

    Joined:
    Sep 25, 2017
    Messages:
    39
    Location:
    Aldie
    Country:
    Country
    Less than 1 week of ownership and my baby gets hurt! Driving down one of the major highways in VA today I hit a pothole and destroyed the rear passenger tire. Stuck on the side of the highway with my son, I was glad to have Tesla roadside assistant. It was my first experience ever using them and they were fantastic. Had the towtruck there in less than 20 minutes and we were in and out of Tesla in less than an hour. Absolutely fantastic service all around. Im extremely impressed.

    Side note, my baby is ok. They ran a full diagnostic and said everything was fine. Rim is even good. Just had to buy a whole new conti tire.

    Crazy day.
     

    Attached Files:

    • Informative Informative x 3
  2. SoFlaModel3

    Team Midnight Silver
    Moderator M3OC Supporting Member
    Expand Collapse

    Joined:
    Apr 15, 2017
    Messages:
    7,655
    Location:
    Florida
    Tesla Owner:
    Model 3
    Country:
    Country
    Sorry to hear that, but glad to hear damage was minimal and the car held up well. Impressive the 19s held strong!!
     
    • Agree Agree x 2
    • Like Like x 1
  3. Joaquin

    Well-Known Member
    Expand Collapse

    Joined:
    Jan 15, 2018
    Messages:
    284
    Location:
    Sunnyvale, CA
    Country:
    Country
    Is this something you need to activate somehow, or at delivery they give you the number to call and that's all? Is it only while the warranty is valid, or during the life of the car?
     
  4. Joaquin

    Well-Known Member
    Expand Collapse

    Joined:
    Jan 15, 2018
    Messages:
    284
    Location:
    Sunnyvale, CA
    Country:
    Country
    I was just checking the manual and found the answer to this:

    Tesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, for the duration of your warranty period.
    When contacting Tesla Roadside Assistance, please provide:

    • The Vehicle Identi cation Number (VIN). The VIN is displayed when you touch the Tesla "T" at the top of the touchscreen. The VIN can also been seen on the upper dashboard by looking through the driver's side of the windshield.
    • Your exact location.
    • The nature of the problem.
      Tesla Roadside Assistance is available to speak with roadside service professionals 24/7/365 to answer any questions and explain the proper procedure for transporting your Model 3.

      Regional Phone Number(s)
      Mexico: [COLOR=rgb(0.000000%, 0.000000%, 100.000000%)]1-800-228-8145[/COLOR]
      United States and Canada: [COLOR=rgb(0.000000%, 0.000000%, 100.000000%)]1-877-79TESLA (1-877-798-3752) [/COLOR]
      Note: The phone number is also available by touching the Tesla "T" at the top center of the touchscreen.
     
    • Informative Informative x 3
  5. Asnpcwiz

    Active Member
    Expand Collapse

    Joined:
    Sep 25, 2017
    Messages:
    39
    Location:
    Aldie
    Country:
    Country
    Yep, that's the easiest way to get to it. Also saved the number to my phone so I have it at all times.

    Interesting though that they cannot track the car. The rep told me it was about the privacy concerns more than anything. However, not very reassuring if my car gets stolen...no way for them to track, disable, or get it back.
     
    • Informative Informative x 3
  6. jsanford

    Eloise the 3
    Expand Collapse

    Joined:
    May 23, 2016
    Messages:
    118
    Location:
    Seattle
    Tesla Owner:
    Model 3
    Country:
    Country
    Glad it was just a tire, and the rim was all right! Also that Tesla roadside arrived so quickly.

    But....pothole? Big pothole? Seattle streets, even the highway, are a moonscape. I replaced four tires prematurely on my ‘03 Insight and hoped the tires were a little more durable ten years later with the extra vehicle weight.
     
  7. Quicksilver

    M3OC Supporting Member
    M3OC Supporting Member
    Expand Collapse

    Joined:
    Dec 29, 2016
    Messages:
    1,186
    Location:
    Dallas, Texas
    Tesla Owner:
    Model 3
    Country:
    Country
    Sorry to see your baby getting hurt. I guess I am going to be vigilant on watching out for potholes...fortunately, we do not have huge potholes in my area.
     
    • Like Like x 1
  8. JMZMartin

    Member
    Expand Collapse

    Joined:
    Aug 10, 2018
    Messages:
    23
    Location:
    North Texas
    Tesla Owner:
    Reservation
    Country:
    Country
    Then you might want to avoid the streets here in Denton. They're like a geological jigsaw puzzle.
     
  9. Quicksilver

    M3OC Supporting Member
    M3OC Supporting Member
    Expand Collapse

    Joined:
    Dec 29, 2016
    Messages:
    1,186
    Location:
    Dallas, Texas
    Tesla Owner:
    Model 3
    Country:
    Country
    I think I’ve been to Denton once for a wedding in the past 20 years. :)
     
  10. JMZMartin

    Member
    Expand Collapse

    Joined:
    Aug 10, 2018
    Messages:
    23
    Location:
    North Texas
    Tesla Owner:
    Reservation
    Country:
    Country
    It's a nice little town. Except for the roads. And the occasional wrong way driver.
     

Share This Page

Model 3 Owners Club © 2018. All rights reserved.
Model 3 Owners Club (M3OC) is an enthusiast club and is not affiliated with Tesla Motors or the Tesla Motors Club Forum (TMC).
All Tesla logos are trademarks or registered trademarks of Tesla Motors.