PSA: Don't blindly trust the knowledge of Tesla representatives

Discussion in 'Tesla Discussions' started by garsh, Jun 20, 2018.

  1. garsh

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    #1 garsh, Jun 20, 2018
    Last edited: Aug 16, 2018
    It comes up on this board now and again. A member obtains some information from a Tesla representative that turns out to either be incorrect, or a guess, or maybe even what they themselves have been told. Keep in mind that the people who work in Tesla stores, service centers, and work the phones generally don't know more than we (as in, "us fanatics who spend hours on this forum") do. In fact, they often know *less* than we do.


    Some examples:

    I stopped by my local service/delivery center this week to take a look at the 3s on the lot. I talked to a couple of the sales associates. When I told them that I had ordered a Model 3 Performance, one of them talked about it having a larger rear motor compared to RWD (which we know not to be the case). He's probably thinking of the S P100D, which has a larger motor.


    On the effect that changing your build will have on delivery time. Note that this one is not proven correct or not - and there's really no way to prove it one way or the other.

    On the subject of whether the steering wheel is leather or not:
    And then at the 2018 Shareholders Meeting, this subject came up in the Q&A, and it was again confirmed that the Model 3 has a leather steering wheel (and that the S & X continue to have leather steering wheels as well). Additionally, we also learned at the shareholder's meeting that a customer could request a non-leather steering wheel, and Tesla has the capability to create one in their design center - they just can't make them at scale.
     
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  2. garsh

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    Another case:

     
  3. garsh

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    Another example:

     
  4. kort677

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    at the end of the day tesla is just another seller of cars, does anyone really trust ANY car salesperson?
     
  5. garsh

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    A car salesperson is someone trying to convince you to buy a car so they can make a commission. This is different. Tesla representatives don't work on commission, so they have no reason to purposefully lie. But even if they did, there's no reason to give incorrect information to somebody who has already bought the car. Most Tesla representatives (whether in store, or on the phone) are less knowledgeable than those of us who spent a lot of time on Tesla forums, learning everything we can about these cars.
     
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  6. kort677

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    while the reps are not compensated like salesmen in legacy dealerships they still are there to generate sales, albeit without the hard sell.
    the reps in the stores are NOT always kept up to date on the cars by corporate, you can be as well or better informed than the reps by visiting forums like this one. during delivery on some facets of the car, I was showing the rep features.
     
  7. SoFlaModel3

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    Important to note that Tesla Owner Advisors are commissioned for their sales, which makes it that much more impressive that it’s still not a dirty sales process like at a traditional dealership.
     
  8. kort677

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    I don't know if their pay format is commissioned or if there are incentives in place for hitting goals, nonetheless my point was that a lot of info, like newer versions, interior or body upgrades and the like are not passed down to the reps in the tesla stores. so while the rep that someone might be working with is not acting deceitfully when they claim ignorance to some aspects they are really as in the dark as the clients are because the mother ship doesn't flow info down to the sales level.
     
  9. PNWmisty

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    I trust Tesla employees to not try to fool me.
     
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  10. kort677

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    it's not about fooling you, it's that they are not always well informed from the factory/executive suites about potential changes.
     
  11. PNWmisty

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    Oh, I fully expect that I will know more about the product I'm shopping than any salesperson (regardless of their job title). Salespersons are rarely well informed about their products and I think that's a tragedy.

    That's why I specifically qualified my answer by saying I trust Tesla employees not to try to fool me. I've purchased five new cars in my life and I can only recall one sales experience besides Tesla that was not so full of BS I could barely contain myself. It's a very frustrating experience when they take you for a fool in order to increase their profits. I trust Tesla not to do that. I don't trust them to provide 100% accurate information. I don't trust anyone to do that.
     
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  12. SoFlaModel3

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    Like when I bought a new Mercedes and it has halogen headlights and I asked for HIDs and the salesman said “Mercedes isn’t shipping the car with HIDs”. I would say no more than 1-2 weeks into ownership I saw one with HIDs. The salesman was motivated to sell a car that day and sure enough his lie worked. That just leaves a dirty taste in your mouth.
     
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  13. PNWmisty

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    I know! I am at that point in my life where I was finally becoming good at dealing with slimeball car salesmen and, out of self-preservation, have learned how to manipulate their own greed to get the right (final) price and get out of there ASAP. Even then the process is stressful and takes way longer than it should.

    But now that I can never go back to ICE, it looks like that is a life skill I won't have to exercise anymore. Well, as long as Tesla maintains a technological lead in EV's. :D
     
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