From Motley Fool: Repairing My Tesla Model S Has Been an Utter Nightmare -- and It's Mostly Tesla's Fault TLDR: the author's Model S was rear-ended fairly hard, resulting to damage to the rear hatch & quarter panels. The author has been waiting for his car to be repaired for over seven months and counting. I know we're all Tesla fanboys here, but this is completely unacceptable. Tesla needs to make things right for buyers before it gets to this point. I understand that Tesla is a young car company that's struggling to keep from going bankrupt while trying to dramatically expand their production. So they don't have the production overhead to keep a large inventory of parts at every service center (including parts that have been changed/replaced in newer versions of the Model S). But when things get this bad, they need to take drastic actions to make it right for the buyer. If Tesla really can't get the parts to fix this car soon, they should offer to replace it with a slightly newer, and slightly better-equipped CPO car, for free.