Samsung Note 9/Galaxy Watch Issues

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Joined
Sep 16, 2018
Messages
8
Location
Honolulu, HI
Tesla Owner
Model 3
Country
Country
#1
I have a Samsung Note 9 that I use as my Model 3 key as well as have paired for media playback. I know BT connections are finicky, but I've had increasing issues with my Model 3, especially with the latest update and/or since I've had my Galaxy watch.

First off, the car will not unlock if my Note 9's screen is off and the device is locked. I'm standing right next to the car and it will not open until I turn on my Note 9 screen and (sometimes) unlock the device.

Once I'm inside the car, the Note 9 will randomly disconnect from BT and only through a combination of toggling BT off/on, re-scanning/connecting on my Note 9 and connecting (via BT screen in car) will it re-connect in the same driving session. If I leave it disconnected, about half the time it will reconnect like normal the next time I get in the car. The BT media/phone disconnects in car have no impact on my ability to drive and the car lock when I get out.

I've had my 3 for about 4 months, but the BT/phone key issues have gotten much worse in the last month. I've tried all the various tips for Android phone key use (making sure the Tesla app isn't put to sleep, granting all permissions). I do notice that the BT media/phone connection tends to be more stable if I don't have my Galaxy watch on.

I'm hoping someone else out there has a Note 9 and a Galaxy watch and can comment if they have any issues.
 

3V Pilot

Top-Contributor
Joined
Sep 15, 2017
Messages
1,195
Location
Oro Valley, AZ
Tesla Owner
Model 3
Country
Country
#2
I don't have the Note 9 but I do have the Galaxy S8+ and Gear S3 watch. The only persistent issue I have is every time I charge my phone overnight I usually need to turn airplane mode on/off in the morning so the car will open. I always have my watch on and connected to the phone. I also had quite a bit of trouble getting the new calendar integration to work but after several factory resets on the phone it's now working perfectly.

As a suggestion have you tried to delete and re-install the Tesla app since you got the watch? I'd start there if you haven't. Also go into "Settings" "Apps" and allow the Tesla app to modify system settings. Not sure if that will help but I have that on and never need my screen on for access to the car.