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Tesla App “Temporary Maintenance”

Discussion in 'Software and Firmware' started by Lovesword, Apr 21, 2018.

  1. Lovesword

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    #1 Lovesword, Apr 21, 2018
    Last edited: Apr 21, 2018
    Not sure if this was posted anywhere, wanted to get this message up as quickly as I could. The Tesla app is having issues today. If you try to log out and then log back in, you won’t be able to. If you don’t log out, you can still use it as your phone key. I carry a key card on me as I believe most of us do so the phone not working wouldn’t be a big deal, but in case anyone doesn’t, or didn’t know what was going on, the Tesla app is experiencing maintenance, and don’t log out!

    Edit to add link to TMC thread. I went looking for any news when I kept having issues with the app all day. This was all I could find.
    https://teslamotorsclub.com/tmc/posts/2694033/
     
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  2. Point 3

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    Same here since early this morning
     
  3. Bokonon

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    Yep, seeing reports of this on the various Facebook groups as well. Guessing an authentication server is down.

    FWIW I can log into MyTesla, but my session was reset sometime over the last 24 hours. (I always have a Model 3 Design Studio window open to help manage cravings. :))
     
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  4. AugustaDriver

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    I'm seeing the same thing, started yesterday but I can still lock/unlock the car, I just can't see the status or adjust the climate controls. Screenshot_20180421-203341.png
     
  5. SoFlaModel3

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    Well I’m glad I never logged out. The proximity functions all continued worked which was also nice.

    Sadly no pre-cooling today. First world problem realized :eek::D:cool:
     
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  6. Point 3

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    Looks like it’s finally back!
     
  7. LUXMAN

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    It worked all day for me until the evening it wouldn't update. Musta been a big system update. Did y'all see the new Store pages?
    Plus the inventory pages are new to me but I haven't looked at those in a while
     
  8. AugustaDriver

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    Still down for me, called support and they reset my password to be sure but all I'm seeing is network time out the page.
     
  9. OneSixtyToOne

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    Not only is the app not working but the Tesla website forums are timing out this morning. This is no software glitch but IMO some serious network issue like a denial of service attack or some sort of hack. Whatever is going on, it’s still happening as of 07:06 PDT.
     
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  10. msjulie

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    Still down for me as well, "unknown error" is all the app says.
     
  11. josephwit

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    Last night, app reported "Temporary Maintenance", but the phone key worked. This morning I am seeing "unknown error", and my key is disconnected as well. I have a feeling this "maintenance" wasn't planned...
     
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  12. Lovesword

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    One of the threads in my initial post is now at 14 pages... looks like we still have issues! Hang in there everyone!
     
  13. Ken Voss

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    It has now been 20 hours since Tesla first Tweeted about this problem and that tweet was not immediately upon the start of the outage. We should all expect "temporary" planed and unplanned outages but we are now approaching 24 hours. In my opinion there are two issues here
    1- An outage of this magnitude (seems to be impacting customers world wide) should never take this long to correct, this should be categorized severity 1, all staff on deck 24x7 to fix immediately. This is not the white house, IT staff don't get to play golf in Florida on weekends during a crisis.

    2- Tesla's communication on this issue is unacceptable, a single tweet in the last 24 hours is not nearly enough. Tesla really needs to hire a good a communications director!
     
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  14. LUXMAN

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    Mine updated at 403am. Now still unknown error but phone key works fine
     
  15. Point 3

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    Mine is down again too
     
  16. msjulie

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    Just this very moment is the first time my phone could connect to the Tesla servers and updated my car's status to parked (at home) vs 'driving'...

    Also, perhaps cause the car kept trying to phone-home - the freshly charged battery from mid day Sat lost 5+ miles
     
  17. josephwit

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    Just came back up for a minute, back down, and now it’s up. Fingers crossed!
     
  18. LUXMAN

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    Well the fact they even said anything puts them head and shoulders above the rest.
    The app for the LEAF is constantly up and down and NISSAN won’t even adddress it.

    And how do you know they aren’t full up working on it? I bet they have the appropriate people working it.
     
  19. LUXMAN

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    Hey! Mines up now. At 1035am CT
     
  20. John

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    Mines up. Had to kill and restart app to connect.
     

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