Tesla Shop Order Issue - Help Needed

Discussion in 'Tesla Discussions' started by Alex, Jul 13, 2018.

  1. Alex

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    Hello fellow M3 enthusiasts!

    I have recently placed an order for the AWD M3.
    While i'm waiting for the delivery I have decided to place an order (July 3rd) for a bunch of accessories including winter tire package and wall charger (Over $3500CAD).

    When I placed the order I did not receive an email confirmation or a shipping status of some sort. To this day I do not know/have any idea what happened to do this order. One thing I do know is that the money was withdrawn right away.

    Anybody else experienced that?

    Any insight would be much appreciated

    Thank you
     
  2. Alex

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    I should mentioned I have tried to email OnlineOrders@teslsa.com last Friday and still didn't receive a response.
     
  3. Digital man

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    Did you also complete all the other information about insurance, drivers license, etc, etc ?
     
  4. slacker775

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    Have you checked your Junk Mail folders just in case? And I assume that was just a typo in your message here, but you may need to double check that you sent your inquiry to the correct address.
     
  5. Alex

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    About an hour ago I have finally received a reply from the online order department.

    To my surprise they said that because I don't have a VIN assigned to me yet I cannot order the winter tire package which is why the whole order was blocked. I find it strange because I got charged the full amount right away.

    They said they are going to cancel the full order I placed and that I should create another order without the winter tire package.

    I just did that and sure enough received a confirmation right away.

    I think this whole confusion could've been avoided if the website stated that if you don't have a VIN you cannot order the tire package.

    Thanks for the reply guys!
     
    • Informative Informative x 2
  6. Runt8

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    I was actually considering ordering the winter tire package shortly to avoid a potential rush nearer to the start of winter. Guess I’ll be waiting...
     
  7. slacker775

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    So I guess somebody couldn’t gift a set of winter tires if they didn’t also have a VIN eh...
     
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