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Tried logging into My (Canada) Tesla account, kicks me to UK

Discussion in 'Reserving, Ordering, Production, Delivery' started by Mike, Jan 13, 2017.

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  1. Mike

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    I'm trying to find details about supercharger costs per kWh for use within Ontario.

    I try logging onto my Tesla online account.

    It let's me in, but insists I'm in the UK instead of Ontario.

    Anyone else have this issue?

    Thanks

    Mike
     
  2. Mike

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    Update:

    Logging into my Windows 7 device is no issue, but my Android tablet kicks me to Tesla UK.

    I've contacted Tesla in California to let them know AND to confirm a cost for supercharger use in the province of Ontario.

    I'll post results here when they come in.
     
  3. MelindaV

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    Clear the browser history (is that a thing w android?) and / or restart. I've had my laptop go to a euro site (German I think it was) randomly a few months back and clearing cache and history fixed it.
     
  4. Mike

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    Not sure if android has that browser history issue either, but I'll give it a try, thanks.
     
  5. Mike

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    Well, seems to work now. Thanks!
     
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    • Daliman

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      I logged into my account and it lists Canada. It actually took my credit card info today when it wouldnt before. Every little step makes me impatient for delivery day.
       
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      • KennethK

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        Sometimes it sends me to the UK site, because my IP address changes. And Tesla determines location based on IP.
         
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        • Badback

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          When I try to look at the Supercharger electricity fees in the USA, it only shows provinces of Canada.
           
        • TrevP

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          Change your location at the very bottom of the Tesla website to USA. The link I gave is for the Canadian site.
           
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          • Badback

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            Thanks Trev!!

            Seems that I was a fellow Canadian there for awhile.

            Funny that I didn't feel any different, although I have been a bit Gut-Foundered lately.
             
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            • Mike

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              Well, this afternoon I can't log into My Tesla account , either on my Android tablet or Windows 7 laptop.

              Called California, am told my problem is being passed onto the IT folks.

              Anyone else have any issues logging into your Tesla account today?
               
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              • Michael Russo

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                Funny, I had just done it without any trouble a couple of hours ago and now it does not seem to work for me in Belgium either... Apologies if I don't call CA myself to tell them at this late hour for me... yet if you would on behalf of us poor tired Europeans that would be very kind... ;) Thanks,@Mike !
                 
              • Mike

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                Mike, when hy gt back to me, I will. Cheers.
                 
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                • Mike

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                  Mike, I got a reply from Tesla:

                  QUOTE: IT team was not able to identify a log in error for your account, I wasn’t able to replicate the issue either. I would try using a different browser to access your account (we recommend Google Chrome), or you can reset your password and try logging in with a new password.
                  If that doesn’t work, I can send a request to refresh the password on our end with IT and they will recommend you clear your browser’s cache and try logging in with a password we assign. END QUOTE

                  I run Google Chrome anyway, and on a laptop I run Windows 7 with Firefox. Both devices were not letting me log on, three hours ago.

                  I've just tried logging on again (on my Android tablet), and after sending me to an "error 404" page and selecting "My Tesla", it seems to let me in again. Cheers.
                   
                • TrevP

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                  Working fine for me on a Mac with Chrome. I do websites for a living so anytime you have trouble always suspect COOKIES!! Clean those out to reset settings an d sessions on your devices.
                   
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                  • Mike

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                    Trev, thanks for the tip. I'll clean cookies right now (wish I had some fresh baked ones as well though )
                     
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                    • Michael Russo

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                      Thanks! Works for me now too!! They were probably down because of all the flak they're getting on the logo change :p
                       
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                      • garsh

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                        With "extensions" being a close second.

                        When you have issues like this, try accessing the website using Chrome's Incognito mode (inPrivate for Edge, Private Browsing for Safari). This is a quick way to temporarily access the website with no cookies or extensions. If that works, then you can try removing cookies, and if that doesn't fix it, start disabling extensions to determine if one of them is causing the problem.
                         
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                        • Mike

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                          That's why I logged in too!
                          Thanks for that tip as well. If these little details can be eliminated, then I have hope for level 5 autonomy sooner than later......
                           
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