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Updating Tesla App: Your device isn't compatible with this version

Discussion in 'Tech Talk' started by TSLAholic, Sep 24, 2017.

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  1. TSLAholic

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    Sorry if this has already been discussed, but has anyone come across the exact phone compatibility requirements for the phone to work as a fob? I went to update my Tesla app for M3 support this week and was prompted with a "Your device isn't compatible with this version" notice and not allowed to proceed with the download.
    Even though my phone is a rather ancient Samsung S III Mini, this is the first time I've come across any sort of such issues. I guess I've stuck with this dinosaur mainly due to its compact size while waiting for the next compact Android model to be released since I'd prefer not to switch to iOS. So I've been waiting for Samsung to release its promised Mini S6 until the release got scrapped, then the S7 the following year until that got scrapped, and now (fingers still crossed) the S8 Mini release that is still scheduled for later this year.
    Since the Samsung "Mini" model range traditionally consisted of watered down processors and fewer features, it'd be nice to know what version Bluetooth etc. is required for Model 3 access before committing to a phone upgrade ahead of taking delivery.
     
  2. SoFlaModel3

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    It's not necessarily what Bluetooth version but rather the app itself that isn't compatible with your device. I can tell you that Android is incredibly more difficult to handle from a compatibility standpoint than Apple due to the sheer volume of devices and variations of hardware/software out there.

    On the Apple side, Apple controls hardware and software. There are only so many devices in existence as well.

    On the Android side it's a crapshoot. The hardware and software that sits on top of basic Android becomes difficult to handle.

    Aging devices will always become an issue (on both platforms) as modern technologies evolve the older devices begin to sunset.

    When you go to https://play.google.com/store/apps/details?id=com.teslamotors.tesla&hl=en, you will only see a confirmation of whether or not the app is compatible with your device; but behind the scenes in the Android Developer area it shows exactly which devices are compatible and not compatible with your app.

    For a fun fact, I am the Product Owner for a proprietary software platform that my company utilizes for a few thousand users. My app is compatible on 7,631 Android devices and there are a total of 14,217 Android devices.
     
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    • TSLAholic

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      Thanks! I've emailed the Tesla App developer about this. Also, I just checked the link you provided, and it looks like this version requires Android 5.0. while my phone is currently on 4.4.2.
       
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